operations and maintenance
iGov uses ITIL processes to ensure robust operations processes that align with our customer's mission.
iGov Operations and Maintenance services are complete, ongoing procedures to keep your new solution running at its optimum capacity, while analyzing all the elements of the system to keep you up and running.
We use the best practices of the ITIL framework as defined in ISO 20000 to ensure operations are aligned with the customer’s mission. ITIL provides a framework for defining and managing Service Level Agreements (SLAs), ensuring robust Incident and Problem Management processes, Change and Configuration Management, as well as availability and capacity of the enterprise infrastructure.
By using Service Level Agreements (SLAs), we can structure a mutually beneficial performance-based contract that ties performance to well defined service objectives.
Our Operations and Maintenance Services offerings:
- Helpdesk
- Network Support
- Maintenance Management
- Training
- Facilities Management
- Data Center Operations
- Break/Fix (Depot & On-Site)
- Warranty Management & Fulfillment
- Software Release Updates
- Sustainment Engineering
- Spares Management
Contact us for more information on our Operations & Maintenance Capabilities.