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iGov’s solution provided centralized tiered customer support for the tactical warfighter.
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iGov's SOLUTION |
results |
- Consolidate fragmented support programs
- Manage 24/7 worldwide support
- Organize multiple HW and SW baselines
- Integrate support from multiple vendors/programs
- Enable soldiers to meet their mission needs at all costs
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- Centralized service desk
- Email, phone, website
- Integrated help desk, logistics, maintenance systems
- Tiered support 24/7
- War room approach for problem resolution
- User relationships
- Reporting and trend analysis
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- Metrics to support SLA and trend analysis
- Help desk operations tailored to meet program needs
- Consistent accolades
- Building user relationships
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Phone: 1.800.4TACLAN
Email (unclas):
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Email (SIPRNET):
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Web: www.teamtaclan.com
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